FAQ

Frequently Asked Questions

PRINTS:

What is a giclee print?

In its most basic definition, giclée is a French term for “to spray”. It references the process that an inkjet printer uses to reproduce fine art or photography to create individual museum quality, archival copies of the original piece. It is important to note that not all inkjet prints are giclée prints. With giclée printing, you can expect a higher quality product that lasts longer than your run-of-the-mill inkjet prints and there are certain criteria that must be met for a print to be considered a giclée.

In short, for a print to be considered giclée it must be printed on archival papers with archival inks and if it is a reproduction it has to be printed with a minimum 300dpi resolution.

What kind of paper do you use?

All artwork is printed on textured, bright white, archival matte paper. 300 gsm paper. This is a heavy, thick and textured paper that reflects the colors in the most accurate and bright way possible, and preserves quality for decades with proper care.

What kind of printer/ink do you use?

All artwork is printed with Epson SureColor P900 and it’s original inks. This produces giclée prints that preserves its colors for 200 years if cared properly.

How do I protect my art work?

How you handle your artwork is just as important as the inks and paper used in it. So Ece prints are printed on acid free paper with archival quality inks. However as the owner of the artwork you should pay attention to the below points:

FRAME: Frame it right. This means no plastic frames. Go with non-reflective glass or UV protective plexiglass. Make sure your framer uses acid free, archival material in backings and mats. Acids from the framing materials can cause colors to bleach out and cause discolorations of the paper.
LIGHT: Keep away from direct sunlight. Ultraviolet light is one of the biggest reasons that art fades. Exposing your prints to direct sunlight and even strong artificial light from bulbs can cause color fading. Light damage is cumulative and irreversible and can even damage the structure of the paper itself.
TEMPERATURE: Avoid extreme temperatures. Extreme temperature fluctuations can cause expansion and contraction of the paper fibers and make the print surface uneven. Temperature increases can also increase the rate of deterioration, leading to brittleness and darkening of the paper.
HUMIDITY: High humidity can cause mildew, molding and foxing (brown spots), as well attract pests like silverfish and other insects. On the other hand, too low of humidity will dry out the paper and make it brittle. Extreme fluctuations can also cause the print to buckle.
POLLUTION: Pollutants to look out for include atmospheric pollutants like sulphur and other airborne particulates, dust, dirt, sweat and oils from your hands. Atmospheric pollutants as well as biological agents like insects and mold will only flourish as a result of uncontrolled environmental factors such as high humidity and temperature.
HANDLING: Do not touch the print with dirty hands. Ideally use gloves. Oils or dirt from your hands can transfer on the paper easily. Do not bend or fold the print.

SIZING:

Prints have blank space on edges ranging .12 to .80 inches for easy framing and matting. Sizes are in inches.

FRAMING:

The best way is to take your print to a framer after you receive it. I prefer using larger frames with a natural white mat and with a mat opening half inch smaller than the size of the print but it is completely up to you. You can display your artwork whichever way you like and be creative about it.

SHIPPING:

Why do you charge $9.90 for domestic shipping?

This is the exact price of domestic shipping for your purchase charged by USPS. I am shipping high quality artwork therefore packaging has to meet a certain criteria to protect its contents and ensure your artwork is delivered in perfect condition.

Shipping is free for orders $90 and up on domestic orders.

Why does it take so long to have my product delivered?

Once I deliver your product to the carrier the shipping time is out of my hands. I assure you that your prints are handled and shipped the day following your order however I have no control over the delivery process of the carrier.

Which carrier do you use?

USPS. I do not like or use commercial carriers and I support USPS.

INTERNATIONAL ORDERS:

Do you ship internationally? Do you ship to my country?

I accept orders from any country Shopify payment systems are supported. If you are unable to purchase through the website please contact me on the contact page and I'll see what I can do. Please make sure items you ordered are accepted and compliant with law in your country.

Do I have to pay customs fee in my country?

You may need to pay customs fees when your order arrives in your country unless you are based in one of the countries that has a free trade deal with the US. You can check the list of FTA countries here: https://ustr.gov/trade-agreements/free-trade-agreements.

You can use www.simplyduty.com to get an estimate of your tax and duty costs, however please note I do not guarantee the accuracy of information on www.simplyduty.com, nor I am responsible for any costs incurred.

How much will the customs fee be in my country?

Please check with your local authorities for most accurate information. This is different in every country.

Why do you charge $29 for international shipping?

This is the price of international shipping for your purchase charged by USPS. I am shipping high quality artwork therefore packaging has to meet a certain criteria to protect its contents and ensure your artwork is delivered in perfect condition. USPS offers the most affordable shipping rates and this is it.

Shipping is free for purchases $200 and over on international orders.

Why does it take this long for my order to arrive?

International shipping takes time. Even more so due to COVID19. Once I ship an item I have no control over how long it will take to arrive at your destination. If you need your order sooner than expected international delivery times ( 6-8 weeks ) and willing to pay additional fast shipping costs (starting at $60, based on location) please contact me and I will accommodate.

If you have a question that was not answered here please do not hesitate to contact me here.